| SIS Research Area - Information Systems & Management (IS&M)
Central Concerns and Questions
The Information Systems, Strategy and Organizations research stream centers around the management of IT in organizations to create business value. We emphasize IT management within organizations, where we conduct research on the impacts of adoption and diffusion of IT innovations in organizations, the involvement of users in IS development work, and the impacts of IT management practices on organizational performance. We also study the influence of IT architecture and organizational strategy on IT strategy, the ability of IT organizations to remain alert and responsive to environmental changes, and the use of IT as an offensive and defensive weapon in competition with other organizations. Technologies evolve over time and it is important how to understand how IT is adopted and diffused in organizations, and how the organization is able to leverage its IT capabilities to be agile and effective in the market. The figure below from our research is suggestive of the kinds of analysis approaches that we bring to the study of technology adoption and diffusion.
Cavusoglu, Hasan; Hu, Nan; Li, Yingjiu; Ma, Dan
Journal of Management Information Systems, Sep 01, 2010; Vol. 27, No. 2, p. 305-334
Related Research
The research in the Information Systems, Strategy and Organizations stream that has been conducted at the School of Information Systems reflects a variety of business technology problems and research perspectives. For example, a number of studies have been conducted on Information and communication technologies (ICT) adoption at the individual, organizational and industry levels, the diffusion and management of IT services outsourcing, and evolution of IT diffusion patterns over time for different technologies. We also have studied the use of leading technologies that support the creation of competitive advantage, and the evaluation of returns on management decisions to outsource IT. Our work has been conducted in a variety of industries, including electronic banking and mobile payments, IT services, the airlines, travel and hospitality, telecommunications and e-commerce. We are currently working to expand the coverage of our research to include the competitive advantage and organizational performance effects of cloud computing, mobile and wireless technologies, and the operation of social networks.
Other research in this stream involves the development of a theoretical perspective for how Internet-based sellers can employ different market, product and price transparency strategies. The research is useful for its prescriptive guidelines for how firms should set relative transparency levels and prices in order to maximize profit. Related work has developed theory for the role of information transparency in electronic markets and proposes an interdisciplinary agenda for research. This has permitted us to study issues related to newly-vulnerable markets, IT-influenced channel competition, the commoditization and decommoditization of products and services on the Internet, and the strategic value of digital intermediation.
Another area of concentration in our research in this area is related to information and communication technologies, and developments at the more aggregated level of economies and societies, especially developing economies around the world, where technology adoption is viewed as a critical enabler of economic growth and human welfare. Our research has explored a variety of issues, including the diffusion of wireless phones, e-commerce, and IT and related technology services in developing countries, IT services as a strategic input for organization and the impacts on the performance of industries, and the impacts of the “digital divide” between the technology “haves” and “have nots” in modern societies.
Selected Linkages among Wireless Phone Operators in Australia,
China, Hong Kong, Japan, and Singapore
Kauffman, R.J., and Techatassanasoontorn, A.A. Is There a Global Digital Divide for Digital Wireless Phone Technologies? J. Assoc. Info. Sys., 6, 12, Dec. 2005, 338-382.
Projects
| Robert KAUFFMAN, MA Dan, LI Yingjiu |
- Hu, N., Cavasoglu, H., Li, Y.J., and Ma, D. Information Technology Diffusion with Influentials, Imitators, and Opponents: Model and Preliminary Evidence. Journal of Management Information Systems, 27, 2, Fall 2010, 305-334.
- Kauffman, R.J., Lai, H.C., and Lin, H.C. Consumer Adoption of Group-Buying Auctions: An Experimental Study. Information Technology and Management, 11, 4, December 2010, 191-211.
- Au, Y., and Kauffman, R.J. Rational Expectations, Optimal Control and Information Technology Adoption, Information Systems and E-Business Management, 3, 1, March 2005, 47-70.
- Ho, S.C, Kauffman, R.J., and Liang, T.P. A Growth Theory Perspective on the International Diffusion of Electronic Commerce. Electronic Commerce Research and Applications, 6, 2, 2007, 1-23.
- Kauffman, R.J., and Techatassanasoontorn, A.A. The International Diffusion of Mobile Commerce: A Coupled Hazard Approach. Inf. Tech. Mgmt., 6, 2-3, June 2005, 253-292.
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| Robert KAUFFMAN |
- Han, K., Kauffman, R.J., and Nault, B.R. Returns to Information Technology Outsourcing. Information Systems Research, 2011, in press.
- Cederlund, J., Kauffman, R.J., Kohli, R., Markus, M. L., Melville, N., and Pavlou, P. A. Global Sourcing of IT Services: Necessary Evil or Blessing in Disguise? Communications of the Association for Information Systems,19, 1, 14, 2007.
- Mann, A., Kauffman, R.J., Han, K., and Nault, B.R. Are There Contagion Effects in IT and Business Process Outsourcing? Decision Support Systems, 51, 4, November 2011, 864-874.
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| Robert KAUFFMAN, MA Dan |
- Granados, N., Gupta, A., and Kauffman, R.J. Information Transparency in Business-to-Consumer Markets: Concepts, Framework and Research Agenda. Information Systems Research, 21, 2, June 2010, 207-226.
- Ma, D. Do RSS Feeds Help to Gain Competitive Advantage? In Proceedings of the 42nd Annual Hawaii International Conference on System Science, Hawaii, HI, January 2009.
- Banerjee, S., Kauffman, R.J., and Wang, B. A Dynamic Bayesian Analysis of the Drivers of Internet Firm Survival. Electronic Commerce Research and Applications, 6, 2, 2007, 332-342.
- Bergen, M., Kauffman, R.J., and Lee, D.W. Discovering Price Rigidity and Price Adjustment Patterns on the Internet: Evidence from the E-Bookselling Industry. Journal of Management Information Systems, 22, 2, Fall 2005, 57-90.
- Bockstedt, J., Kauffman, R.J., and Riggins, F.J. The Move to Artist-Led Music Distribution: Explaining Market Structure Changes in the Digital Music Market. International Journal of Electronic Commerce, 10, 3, Spring 2006, 7-38.
- Granados, N., Gupta, A., and Kauffman, R.J. Market Transparency and Multi-Channel Strategy: An Empirical Analysis of Online Travel Agents, Information Systems Research, 2011, in press.
- Granados, N., Gupta, A., and Kauffman, R.J. The Impact of IT on Market Information and Transparency: A Unified Theoretical Framework. J. Assoc. Info. Sys., 7, 3, March 2006, 148-178. (Winner, 2006 JAIS Best Research Article Award; Winner, 2006 Top 5 Research Contribution in the IS Discipline – both awarded in 2007)
- Granados, N., Gupta, A., and Kauffman, R.J. IT-Enabled Transparent Electronic Markets: The Case of the Air Travel Industry. Information Systems and E-Business Management, 5, 1, 2007, 65-91.
- Granados, N., Kauffman, R.J., and King, B. The Emerging Role of Vertical Search Engines in Travel Distribution: A Newly Vulnerable Electronic Markets Perspective. Journal of Management Information Systems, 25, 2, Fall 2008, 73-95.
- Granados, N.F., Kauffman, R.J., Lai, H.S., and Lin, H.C. Decommoditization, Resonance Marketing and IT: An Empirical Study of Air Travel Services Amid Channel Conflict. Journal of Management Information Systems, 28, 2, Fall 2011, in press.
- Ho, S.C., Kauffman, R.J., and Liang, T.P. The Impact of Internet-Based Selling Technology: A Hybrid Growth Theory Perspective with Cross-Model Inference. Information Technology and Management, 12, 3, December 2011, in press.
- Kauffman, R.J., Lee, D., Lee, J., and Yoo, B. A Hybrid Firm’s Pricing Strategy in Electronic Commerce under Channel Migration, International Journal of Electronic Commerce, 14, 1, Fall 2009, 11-54.
Kauffman, R.J., Li, T., and van Heck, E. Business Network-Based Value Creation in Electronic Commerce. Intl. J. Electronic Commerce, 15, 1, Fall 2010, 111-142.
- Lee, D. W., Kauffman, R.J., and Bergen, M. Image Effects and Rational Inattention in Internet-Based Selling. Intl. J. Electronic Commerce, 13, 4, Summer 2009, 127-166.
- Kauffman, R.J., and B. Wang. Tuning into the Digital Channel: Evaluating Business Model Fit for Internet Firm Survival. Information Technology and Management, 9, 3, September 2008, 215-232.
- Kauffman, R.J., and Wood, C.A. Follow the Leader? Price Change Timing in Internet-Based Selling. Managerial and Decision Economics, 28, 7, 2007, 679-700.
- Ma, D. Offering RSS Feeds: Will It Increase Website Profitability? In Proceedings of 13rd INFORMS Conference on Information Systems and Technology, Washington, DC, October 2008.
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| Robert KAUFFMAN |
- Kauffman, R.J., and Techatassanasoontorn, A.A. Is There a Global Digital Divide for Digital Wireless Phone Technologies? J. Assoc. Info. Sys., 6, 12, Dec. 2005, 338-382.
- Kauffman, R.J., and Kumar, A. Impacts of Information and Communication Technologies on Country Development: Accounting for Area Relationships. International Journal of Electronic Commerce, 13, 1, Fall 2008, 11-58.
- Kauffman, R.J., and Kumar, A. Understanding State and National Growth Co-Movement: A Study of Shared ATM Networks in the United States. Electronic Commerce and Research Applications, 7, 1 Spring 2008, 21-43.
- Kauffman. R.J., and Kumar, A. Mapping the Multi-Tiered Impacts of the Growth of IT Industries in India: A Combined Scale-and-Scope Externalities Perspective. Journal of Information Technology for Development, 14, 3, Summer 2008, 225-252.
- Kauffman, R.J., and Techatassanasoontorn, A. Understanding Early Diffusion of Wireless Phones. Telecommunications Policy, 33, 8, September 2009, 432-450.
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| Narayan RAMASUBBU, Rajesh Krishna BALAN |
- Ramasubbu, N., Mithas, S., Krishnan, M.S., and Kemerer, C.F. Work Dispersion, Process-Based Learning, and Offshore Software Development Performance. MIS Quarterly, 32, 2, 2008, 437-458.
- Ramasubbu, N., and Balan, R.K. Towards Governance Schemes for Distributed Software Development Projects. In Proceedings of the 1st International Workshop on Software Development Governance, 2008, 11-14.
- Ramasubbu, N., and Balan, R.K. Globally Distributed Software Project Performance: An Empirical Analysis. In the Proceedings of the Foundations of Software Engineering Conference, 2007, 125-134.
- Ramasubbu, N., Kompalli, P., and Krishnan, M.S. A Process Maturity Framework for Managing Distributed Development. IEEE Software, May-June 2005, 80-86.
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IS&M area faculty members
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